SHIPPING & RETURNS
SHIPPING POLICY
PHILLY CROCHET DIVAS© offers quick, reliable shipping on all our products. All orders are shipped within 2 - 7 business days (depending on the option chosen) of purchase, unless you ordered SWAG, which will be made to order & drop-shipped to the customer. Customer commissioned handmade items may have a different shipping time depending on completion schedule for the item(s) requested. The customer is responsible for any applicable taxes or duties associated with their order.
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OPTIONS
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FLAT RATE | 3-5 business days | $7.95
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EXPRESS | 2-3 business days | $21.95
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FREE SHIPPING | 5-7 business days | $0 (available on purchases $50 or more)
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Returns are accepted within 30 days of purchase; please contact us directly to arrange a return for a full refund. All items must be in their original condition, including all packaging and tags.
Thank you for shopping with us!
RETURN POLICY
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At PHILLY CROCHET DIVAS©, we strive to make sure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we provide a 30-day return policy from the date of purchase.
To initiate a return or exchange, please contact our customer service team and provide them with the order number and details of the product that you would like to return. Our customer service team will provide instructions for returning or exchanging the item. Once we receive the returned item, we will inspect it and issue a refund or exchange within approximately 7-10 business days. Refunds will be processed back to your original form of payment.
For any questions regarding the return policy, please contact our customer service team.
Thank you for shopping with us!
We do not accept returns on items that have been opened or used in any way unless the item is defective. If you receive a defective item, please contact our customer service team immediately and we will provide instructions for returning or exchanging.